It is quick, clear and easy to place your order with BRiCKiZiMO through our site.
Search our website for the items of your choice and add them to your shopping cart. Please click on the "Checkout" button when you have selected all the products you want.
If you have already placed an order with us before, you can use your account details to login. If not, please click "Create an account".
Follow the various steps in the ordering process, enter your invoice and delivery address, select your shipping method and choose how you want to pay.
When you have completed the payment procedure, an order confirmation will be sent to you by email. The status of your order(s) can be checked under "My account".
BRiCKiZiMO offers the following payment methods:
BRiCKiZiMO uses two models to calculate shipping costs:
This applies to, for instance, building sets.
The product description will specifically state that the item will be shipped as a parcel.
After receiving your order and its payment, the items will be shipped as quickly as possible. Depending on our stock and the availability of the item with our suppliers this will take anything between 1 and 5 business days.
After we have sent you our "Shipped" order update, your parcel will usually be delivered:
If applicable, an email will be sent with a track & trace code so you can follow your order on the TNT website. If you are not at home on delivery, TNT will return to deliver the parcel the next day. If you are not at home this time either, a notification will be left for you with which you can collect the parcel at the nearest post office.
Products can be returned up to 14 days after purchase without stating reasons.
The consideration period is 14 days. If you want to make use of this consideration period, please do as follows:
Do you have a complaint about an item? Please contact our customer service at firstname.lastname@example.org first. We shall come to a solution in consultation. For defective items you can make a claim under the guarantee.
If a formal complaint still remains, please send a written letter – within a reasonable time after the complaint has arisen – to:.
You will receive a reply within 7 business days. This may either be a formal reply, or a statement about when a more detailed reply can be expected. If you are not satisfied with BRiCKiZiMO’s reply, please notify us in the same way. This notification will also be responded to within 7 business days. If the complaint is not resolved to your satisfaction within 30 business days, the dispute settlement rules of the Nederlandse Thuiswinkel Organisatie (Dutch Homeshopping Association) apply.
If an item is defective through no fault of your own, please contact our customer service. The guarantee period varies per product. The website states the guarantee provided with each item. You can also contact our customer service if your item turned out to be defective after the guarantee expired.
The content of this site has been compiled with the greatest possible care. However, BRiCKiZiMO offers no guarantees with regard to the nature, correctness or content of this information. BRiCKiZiMO shall not be liable for the consequences of false or incomplete information on its website or in its mailings.
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